配送ポリシー

Shipping Policy

At Grace & Edward's, we work to process and deliver your order quickly, safely and reliably.

1. Shipping destinations

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia and selected international destinations.

Available shipping options are displayed at checkout based on your delivery address.

Please note that certain products or regions may be subject to shipping restrictions due to local regulations or logistical constraints.

2. Processing time

Orders are generally processed and dispatched within 24 to 72 business hours after payment confirmation.

Orders placed during weekends or public holidays are processed on the next business day.

Processing time is separate from delivery time.

3. Estimated delivery times

Once your order has been dispatched, the following estimated times apply:

  • United States: 7 to 15 business days
  • Canada: 7 to 18 business days
  • United Kingdom: 6 to 14 business days
  • European Union: 7 to 16 business days
  • Australia and New Zealand: 10 to 20 business days
  • Other international destinations: 10 to 25 business days

Please note that these are estimated delivery times. Delays may occur due to high demand, weather conditions, carriers or customs procedures.

4. Shipping costs

Shipping costs are calculated automatically at checkout.

We regularly offer free shipping on eligible orders. Applicable conditions are shown at checkout or as part of current promotions.

5. Carriers and tracking

We work with established delivery partners, including:

  • DHL
  • UPS
  • USPS
  • Royal Mail
  • Local delivery partners

As soon as your order is dispatched, you will receive a confirmation email containing your tracking number.

6. Order tracking

After dispatch, you will receive a tracking link allowing you to follow your order.

Please note that carriers may take 24 to 48 hours to update tracking information.

7. Delivery delays, loss or theft

In case of a delivery delay, please contact our customer service at help@graceandedward.com

We will assist you in following up with the carrier.

When a package is marked as "delivered" by the carrier but the recipient cannot locate it, we can help you open an investigation. However, a refund or free reshipment cannot be guaranteed in this type of situation.

Where available, we recommend choosing delivery with signature confirmation.

8. Incorrect address and returned packages

Please check your shipping address carefully before completing your order.

Packages returned to us due to an incorrect address, refused delivery or failure to collect may:

  • Be reshipped, with possible additional shipping costs
  • Be partially refunded, after deduction of shipping costs already incurred

9. International orders

For international deliveries, import duties, VAT or customs fees may apply.

These charges are the customer's responsibility and are not covered or refunded by Grace & Edward's.

Any delays caused by customs authorities are not included in the stated delivery times.

10. Damaged, defective or incorrect items

If you have received a damaged, defective or incorrect item, please contact us within 90 days of delivery.

Please send clear photos or videos to help@graceandedward.com

After verification, you may choose either:

  • A free replacement
  • A full refund

When the error is attributable to us, we cover all applicable shipping costs.

11. Contact and company information

Grace & Edward's

Email: help@graceandedward.com

Customer service:
Monday to Friday
9:00 am to 6:00 pm (EST)

Last updated: September 2026