プライバシーポリシー

Protecting your personal data is a top priority for Grace & Edward's. This privacy policy explains how we collect, use, store and protect your data when you visit our website or purchase our products.

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA) and other applicable data protection laws.

1. Data we collect

When you visit our website or place an order, we may collect the following information:

Personal data

  • First and last name
  • Email address
  • Phone number
  • Billing and shipping address

Payment information
Payments are processed securely by certified payment service providers. We do not store complete card or payment details.

Order and usage data

  • Order history
  • Shopping preferences
  • Customer service requests

Technical data

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Cookie data

2. Purposes of processing

We use your data in order to:

  • Process and deliver your orders
  • Provide customer service
  • Keep you informed about your order status
  • Improve our website and services
  • Send marketing communications, only with your consent
  • Prevent fraud and comply with our legal obligations

3. Data sharing

We never sell or rent your personal data to third parties.

Your data is only shared when necessary to provide our services, namely with:

  • Payment service providers, such as Shopify Payments, PayPal or Stripe
  • Shipping and logistics companies
  • Marketing and analytics partners, only after obtaining your consent
  • Administrative or judicial authorities, when required by law

4. Legal bases for processing

Your data is processed on the following legal bases:

  • Article 6(1)(b) GDPR: performance of a contract
  • Article 6(1)(a) GDPR: consent
  • Article 6(1)(c) GDPR: compliance with a legal obligation
  • Article 6(1)(f) GDPR: legitimate interest

5. Data retention

Your data is kept only for as long as necessary:

  • To perform the contract
  • To comply with statutory retention obligations
  • To handle complaints or legal claims

Once the applicable retention periods expire, data is deleted or anonymised.

6. Data security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.

Our website uses modern SSL encryption and industry-standard security practices.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies in order to:

  • Improve the user experience
  • Save your preferences
  • Analyse website traffic
  • Display personalised advertising

You can manage your cookie preferences at any time through your browser or via our cookie banner.

Please note that some website features may be limited when cookies are disabled.

8. Your rights under the GDPR

You have the right, at any time, to:

  • Access the data we hold about you
  • Have inaccurate data corrected
  • Request the deletion of your data
  • Request the restriction of processing
  • Object to the processing of your data
  • Withdraw your consent at any time
  • Request the portability of your data

To exercise your rights, please contact us at:
Email: help@graceandedward.com

You also have the right to lodge a complaint with your local data protection authority.

9. Your rights under the CCPA (California residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request the deletion of your personal information
  • Request a copy of the personal information we hold about you
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising these rights

We do not sell your personal information. To exercise these rights, contact us at help@graceandedward.com

10. Protection of minors' data

Our website is not directed at individuals under the age of 16.

We do not knowingly collect personal data from minors. If we become aware that such data has been collected, it will be deleted immediately.

11. Changes to this privacy policy

We reserve the right to amend this privacy policy at any time in order to reflect legal requirements or changes to our services.

The most recent version is always available on this page.

Contact

Grace & Edward's

Email: help@graceandedward.com

Customer service:
Monday to Friday
9:00 am to 6:00 pm (EST)

Last updated: September 2026