返金ポリシー

Can I cancel my order?

Yes. If your order hasn't shipped yet, you can cancel it at no cost. Since we process orders quickly, please contact us as soon as possible at help@graceandedward.com If your order has already been dispatched, you can return it once it arrives under our 90-day return policy.

Refused or uncollected packages

If a package is delivered to your address or held for pickup and is not accepted or collected within the carrier's deadline, it will automatically be returned to us. In that case, we will refund the product value, minus the actual outbound and return shipping costs. If you prefer, we can reship your package once new shipping is arranged.

Can I return my order?

Yes. We offer a 90-day return policy. You may return your item for any reason, as long as it is unused, in perfect condition and preferably in its original packaging.

Customers in the European Union and the United Kingdom also have a statutory right to withdraw from the purchase within 14 days of delivery, without giving a reason. Our 90-day policy extends that period.

1. Request your return
Email us at help@graceandedward.com. Our team will send you a confirmation and return instructions as soon as possible.

2. Prepare your return
Pack the item carefully and securely, preferably in its original packaging. Return shipping costs are the customer's responsibility, except for defective items or incorrect shipments, which we cover in full.

3. Ship your package
Send the package with tracking to the return address provided in our email. Please keep your proof of postage.

4. Receive your refund
Once we receive and inspect your return, we will issue a full refund to your original payment method within 5 business days. The time it takes to appear in your account depends on your bank or card issuer.

Damaged or defective item?

We're sorry. If your item arrives damaged or defective, contact us within 90 days with photos of the item and packaging. You may choose either a free replacement or a full refund, at no shipping cost to you. We cover all shipping expenses in these cases.

Items not eligible for return

For hygiene and safety reasons, earrings cannot be returned once the sanitary seal has been removed, except in case of a defect. Personalized or engraved items made to order are also not eligible for return, except in case of a defect or an error on our part.

Lost or undelivered package?

If your package is lost or cannot be delivered for logistical reasons, we will contact you to reship a new order at no cost. If you prefer, you may request a full refund instead.

Customs duties and import taxes

Orders shipped internationally may be subject to customs duties, import taxes or handling fees charged by your country. These charges are set by local authorities and are the customer's responsibility. They are not included in the product price or shipping cost.

Still have a question?

Don't worry — we're happy to help.

Our customer care team is here for you:
Email: help@graceandedward.com
Response time: within 24 hours
Hours: Monday to Friday, 9am – 6pm (EST)

Grace & Edward's