Terms

Article 1 – Definitions

Consumer: Any individual acting for personal purposes, not for trade or business, who enters into a distance contract with the Seller.

Seller: Grace & Edward's, the company offering goods and/or services to consumers remotely.

Day: Calendar day.

Durable medium: Any medium that enables the consumer or Seller to store information in a way that allows future access unchanged.

Distance contract: A contract concluded through online or remote communication between the Seller and the consumer.

Means of distance communication: Any method that allows conclusion of a contract without the parties being physically present.

General Terms and Conditions: These Terms and Conditions of the Seller.

Article 2 – Identity of the Seller

Grace & Edward's

Email: help@graceedwardjewelry.com

Customer service: Monday to Friday, 9:00 am to 6:00 pm (EST)

Article 3 – Applicability

These Terms apply to all offers, orders and contracts between the Seller and the consumer, worldwide.

Before a distance contract is concluded, these Terms will be made available to the consumer. If the contract is concluded electronically, the Terms will be accessible in a format that can be stored and reproduced.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect and will be replaced by a valid provision reflecting the original intent.

Nothing in these Terms limits any mandatory consumer rights available to you under the laws of your country of residence.

Article 4 – The Offer

All offers are non-binding and subject to change until order confirmation.

Descriptions and product images are for informational purposes only. Actual colors or appearance may vary slightly.

Each offer clearly specifies:

The total price including applicable taxes
Any shipping or handling costs
The method of payment and delivery
The estimated delivery time
Any return or warranty limitations

Article 5 – The Agreement

A contract is formed when the consumer places an order and receives electronic confirmation from the Seller.

The Seller uses reasonable technical and organizational measures to secure online payments and data transmissions.

If a product is unavailable, the Seller reserves the right to cancel the order and refund any amount paid.

Article 6 – Returns and Refunds

Consumers may return products within 90 days of delivery for a refund or exchange, provided that:

The product is unused, in original packaging and in resellable condition
The consumer contacts the Seller at help@graceedwardjewelry.com

Consumers in the European Union and the United Kingdom also benefit from the statutory right of withdrawal within 14 days of delivery, without giving a reason. Our 90-day policy extends that period.

Return shipping costs are the responsibility of the consumer, unless the return results from an error or defect attributable to the Seller.

Full details are available in our Return Policy.

Article 7 – Exclusions from Returns

Returns are not accepted for:

Custom, personalized or engraved items made to order
Earrings, once the sanitary seal has been removed, for hygiene and safety reasons
Gift cards

These exclusions do not apply where the item is defective, damaged or incorrectly supplied.

Article 8 – Prices and Taxes

All prices are listed in the currency displayed at checkout.

Applicable sales taxes or VAT are applied at checkout where required by law.

Customs duties and import taxes are not included in the product price and are the consumer's responsibility.

The Seller reserves the right to change prices prior to order confirmation. If a typographical or pricing error occurs, the Seller is not obligated to fulfil the order at the incorrect price and will offer a full refund instead.

Article 9 – Conformity and Warranty

The Seller guarantees that all products conform to their description and are free from material defects at the time of shipment.

If a defect is found, the consumer must notify the Seller within 90 days of receipt, including clear photos of the item and packaging. The consumer may choose either a free replacement or a full refund, at no shipping cost to them.

The warranty does not cover:

Damage caused by misuse, modification or normal wear and tear
Damage occurring after delivery due to handling or storage errors

Article 10 – Delivery

Orders are shipped to the address designated by the consumer.

Orders are generally processed within 24 to 72 business hours. Estimated delivery times after dispatch range from 7 to 25 business days depending on the destination, as detailed in our Shipping Policy.

Stated delivery times are estimates. If delivery is significantly delayed, the consumer will be notified and may cancel the order for a full refund.

Article 11 – Payment

Payment is due at checkout unless otherwise agreed.

Accepted payment methods include major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and other secure online payment systems displayed at checkout.

The consumer must ensure that all payment information is accurate.

Orders are only processed after successful payment authorisation.

Article 12 – Intellectual Property

All content on this website, including texts, images, graphics, logos, trademarks and designs, is the property of Grace & Edward's or its licensors.

Any use, reproduction or distribution without prior written permission is prohibited.

Article 13 – Complaints and Dispute Resolution

Complaints must be submitted by email to help@graceedwardjewelry.com within 30 days of discovering the issue.

The Seller will acknowledge receipt within 14 days and provide a substantive response within a reasonable time.

We aim to resolve all complaints amicably. If a complaint cannot be resolved, consumers may pursue any remedies available to them under the consumer protection laws of their country of residence.

Article 14 – Governing Law and Jurisdiction

These Terms and any disputes arising under them shall be governed by the applicable consumer protection laws.

Consumers may assert their statutory rights in their country of habitual residence. Nothing in these Terms deprives a consumer of the protection afforded by mandatory provisions of the law of the country where they reside.

Contact

Grace & Edward's