Return Policy

Every piece we send out has been chosen with care, and we want you to be happy with it. If something isn't right, we'll make it right.

Can I cancel my order?

Yes. If your order hasn't shipped yet, you can cancel it at no cost. We process orders quickly, so please reach out as soon as possible at help@graceedwardjewelry.com. If your order is already on its way, you're welcome to return it once it arrives under our 90-day policy.

Can I return my order?

Yes. We offer a 90-day return policy. You can return your piece for any reason, as long as it's unused, in new condition and preferably in its original packaging.

If you're in the European Union or the United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. Our 90-day policy extends that period.

1. Register your return
Just send us an email at help@graceedwardjewelry.com Our customer care team will send you a return confirmation and instructions as soon as possible.

2. Prepare your return shipment
Pack the piece carefully and securely, preferably in its original packaging. Please note that return shipping costs are the customer's responsibility, unless the item is defective or we sent you the wrong piece, in which case we cover everything.

3. Send us your parcel
Send the package with tracking to the return address provided in our email. Please keep your proof of postage.

4. Receive your refund
Once your return reaches us and has been checked, we'll issue a full refund to your original payment method within 5 business days. How quickly it appears in your account depends on your bank or card issuer.

Defective or damaged piece?

We're genuinely sorry if this happens. Things can occasionally be damaged in transit.

Contact us within 90 days with a few clear photos of the piece and the packaging, and you can choose what works best for you: a free replacement or a full refund. Either way, we cover all shipping costs. You won't pay anything.

Refused or uncollected parcels

If a parcel is delivered to your address or held for collection at a post office and isn't accepted or picked up within the carrier's deadline, it will automatically be returned to us.

In that case, we'll refund the value of your order, minus the actual shipping costs already incurred. If you'd rather have it sent again, just let us know and we'll arrange a new shipment.

Which pieces can't be returned?

For hygiene and safety reasons, earrings can't be returned once the sanitary seal has been removed. We take hygiene seriously and this is standard practice among jewelers.

Personalized or engraved pieces made to order also can't be returned, since they're made specifically for you.

Both exceptions are waived if the item arrives defective, damaged or isn't what you ordered.

Parcel lost or undelivered?

If a parcel is lost or can't be delivered for logistical reasons, we'll contact you and send out a new one at no cost. If you'd prefer a full refund instead, that's absolutely fine too.

Have another question?

Don't worry, we'll be happy to help.

After more than three decades in this business, we've learned that looking after people matters more than anything else. Our customer care team is here for you.

Email: help@graceedwardjewelry.com
Response time: within 24 hours
Hours: Monday to Friday, 9:00 am to 6:00 pm (EST)

Grace & Edward's